Feedback and Complaints

Integrity and transparency are core principles in the operations of the Qattan Foundation. We are dedicated to cultivating a safe and healthy environment for our staff and partners. We welcome your feedback regarding our work and projects, whether it's positive or negative. Rest assured, we are fully committed to preserving the security of your data and ensuring your anonymity.

 

The Qattan Foundation maintains a strict zero-tolerance policy against all types of corruption, harassment, abuse, and exploitation.

 

The Foundation’s team is knowledgeable and qualified to deal with the complaints and suggestions with high professionalism, and it regularly updates its policies & procedures accordingly.

 

Complaints & Suggestions Channels

 البريد الإلكتروني النموذج الالكتروني التسجيل الآلي عبر الهاتف

Feedback and Complaints Box

Email 

Online Form 

Complaint or Feedback Call 

 

  • Feedback and Complaints box located in the main lobbies of our Cultural Centres in Gaza and Ramallah.
  • Online form available. 
  • Sending an email to: feedback@qattanfoundation.org
  • Calling +970 2 296 0544, then follow operator instructions to record your message and your contact details.

 

Processing Complaints

  • Complaints are received through the aforementioned channels; sharing your contact information and related complaint details is crucial for an effective follow up process.
  • A confirmation of receipt shall be sent via email, or by phone.  The designated team shall undertake the initial evaluation, and the processing of the complaint and may communicate with the sender and related parties when/if needed.
  • If the complaint is deemed valid, the Foundation shall undertake appropriate actions based on its policies and regulations as well as the relevant legal clauses in the country of operations. The Foundation may involve third parties were relevant (e.g. legal counsel, public authorities).
  • The Foundation shall communicate to the sender of the complaint once it has been processed and closed.
  • The Foundation shall take corrective measures in its operations where relevant and needed.

 

Processing Feedback:

  • Feedback is received through the aforementioned channels; sharing your contact information and related details helps us have an  effective follow up process.
  • A confirmation of receipt shall be sent via email, or by phone. 
  • Further communication with the feedback sender may take place to inquire about additional information.
  • Feedback shall be shared with relevant parties at the Foundation for consideration.

 

Received complaints and feedback shall be processed based on sensitivity, and within a maximum period of 7 working days.